News
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Ardensi conference
It’s been a real pleasure to spend a couple of days with fellow members of the pricing community at the…
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Mature consumers become critical market
BCG’s latest research finds an untapped opportunity for brands who think they have exhausted their markets: the nearly 1 billion…
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Human-centered design starts with caring for people
“Human-centered design starts with caring–for people, society, and the planet.” BCG X Managing Director Christine Astorino recently had the chance…
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Leading online shoppers to the finish line
Multiple sources invite shoppers to visit new e-commerce sites daily, and customers have grown to expect a seamless, tailored shopping…
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Overcoming barriers to make green mainstream
There is a big gap between what most customers say about sustainability and whether they actually purchase sustainable products—much less…
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How CMOs are succeeding with GenAI
A recent BCG survey of over 200 CMOs from several sectors in eight countries in North America, Europe, and Asia…
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The reality of carbon capture
We will need to capture CO2 in order to minimize the impact of climate change. I found this video summarizes…
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Tipping at self-checkout
Pricing often seems like a dry, quantitative human activity subject to universal forces. That’s why it’s fascinating to see what…
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GenAI will change your business
Generative AI can “generate” text, speech, images, music, video, and especially, code. When that capability is joined with a feed…
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High-tech touchpoints change consumer experience
High-tech touchpoints are significantly changing the customer experience, BCG’s Karen Lellouche Tordjman and Marco Bertini told Harvard Business Review. Advanced…
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The next frontier in carbon credits
As the global effort to mitigate accelerates, carbon credits are an essential tool to help put us on a path…
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Creating winning experiences with GenAI
Companies are experimenting with generative AI and finding new ways to create winning customer experiences, according to Harvard Business Review.…
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The Omni Future of Retail
Rapid e-commerce growth rates are stabilizing in many markets, signaling the importance of balancing online and in-store sales strategies. Nielsen…
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White House plan to eliminate Hep C
Thanks Dave for sharing. It has been a labor of love and persistence and you have been at the center…
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Accelerating net zero progress
Business leaders must review their #NetZero strategies through a technology lens, with an understanding that #technology itself also contributes to…
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How to improve CX in five charts
While companies typically view positive reviews as an indicator of good customer experience, it’s ultimately about the underlying relationship. Insider…
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pricing new innovative products
According to Forbes, pricing strategy is especially important for new and innovative products. A price too low creates an impression…
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Future of sales and marketing
Just a few years ago, who would have thought about advertising their brand in a video game? And yet here…